Please note that there are no refunds for any type of cancellation once a move is booked or deposit is sent. However, we do not charge extra for date changes, time changes, or even a new list of items being moved. It’s important to note that we have a 72-hour period for completing the move, and our accuracy rate is over 99%. However, in case of a breakdown, injury, or sickness, our ETA (estimated time of arrival) policy may come into play. This means that if a crew is scheduled to arrive between 10-12 on any given day and we are running behind, there will be no refunds for us being late. We have up to 72 hours to complete the move. If that time period elapses from the first given ETA, then a refund may be issued.